Document Management Made Simple for Social Housing with DocuWare


Why Do So Many Housing Associations Choose DocuWare For Their Document Management?

At DocTech we get to know OUR CLIENTS really well and Social Housing is no different. We understand the regulatory requirements put in place by the Housing Communities Agency (HCA) and the rules and regulations which must be adhered to in order to offer an affordable housing service to communities.

The huge amount of paper documentation and data involved for housing associations such as new tenant information is captured by our systems to create a regimented workflow of information for each tenant or property.

Document storage and workflow processes we improve for Housing Assocations:-

  • Property details
  • Rental agreements
  • Tenant management
  • New applicants
  • Building projects
  • Planing applications
  • Photographs
  • Architectural plans
  • Repair maintenance details
  • Gas safety certificates and others
  • Housing benefit details
  • Council tax information
  • Surveys
  • Rental letters
  • General correspondence such as faxes, letters and emails

Security and efficiency must work together. The personal and sensitive information held by a housing association is our paramount focus in terms of security and we apply restrictions on viewing documents as predetermined by the project manager. The Information Commissioner’s Office (ICO) can issue hefty fines to organisations who mishandle data – our systems enable housing associations to keep their data safe and secure whilst being efficient in how they are processed.

With the latest government Welfare Reforms in place, we are aware of the pressure on housing associations to provide a better service to their tenants as well as reducing costs – we work with housing associations to this effect. It is now a regular recommendation that housing associations should adopt a Document Management System in their business with DocuWare being held in high regard. Read our full case studies here.

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“This has been an IT success story for Mosscare. On the one hand staff has embraced this one piece of technology better than any other. On the other hand we are now able to offer a much better service than ever before.”
Marilyn Evans, Mosscare Housing

Find out more about our success with Mosscare Housing in our case study here.


How can a Digital Document Management System Benefit the Social Housing Sector?

Our systems allow staff to streamline their workflows, eliminating the time that they would normally spend manually filing paperwork and searching for documents on a shared drive, therefore increasing security, productivity and providing an excellent service to the service user/contractor/supplier. Our systems go far beyond tenancy and building documents with most of our clients using the system to also store and process financial documents – we can integrate with any 3rd party finance package.

DocTech’s systems can alert the assigned staff member if a document is missing or about to need reviewing/renewing. Your tenants/contractors/suppliers can even be included to view assigned documents through hyperlinks. This is adopted widely in social housing and councils as being invaluable in the reduction of unwanted phone calls to request information.

One central document pool for all your housing and general business documents – security and efficiency built into one system – a fully auditable and compliant document trail.

Get in touch with us to find out how we can enhance your processes.

For further information about 3rd party integration in the Social Housing Sector, please view our integrations page: Integrations

Features & Benefits of DocuWare

From simple file management to full workflow solutions, document management software is the perfect solution for any organisation that faces an ongoing battle with storing document and information.

Current DocuWare Users