---
title: "Hospitality Spotlight: DocTech Celebrate 25 Year Partnership with Daniel Thwaites Plc"
description: Daniel Thwaites plc have worked with DocTech, who have provided them with DocuWare for over 25 years. they have gone from a  document repository to a fully automated and integrated document management solution.
---

[Document Management Blog ](https://www.doctech.co.uk/blog)

# [Hospitality Spotlight: DocTech Celebrate 25 Year Partnership with Daniel Thwaites Plc](https://www.doctech.co.uk/blog/hospitality-spotlight-doctech-celebrate-25-year-partnership-with-daniel-thwaites-plc)

 Written by [Laura Bulmer](https://www.doctech.co.uk/blog/author/laura-bulmer) | Monday May 11, 2026

Digital transformation in the Hospitality sector isn’t just about technology — it’s about managing high volumes of documents across multiple sites, teams, and systems.

So how do you move from paper-heavy processes to a fully digital, scalable operation?

This is exactly what [**Daniel Thwaites**,](https://www.doctech.co.uk/success-with-daniel-thwaites) a leading UK Brewery and Hospitality group, has achieved over 25 years working with[ DocTech.](https://www.doctech.co.uk/)

### Who Are Daniel Thwaites and Why Does Document Management Matter in Hospitality?

[Daniel Thwaites Plc](https://thwaites.co.uk/) is a long-established UK business operating across **pubs, hotels, inns, and spas**.

Like many hotel groups, distilleries and breweries in the hospitality sector, they manage:

- High volumes of supplier invoices
- Contracts for events, weddings, and bookings
- Operational and compliance documents across multiple locations

Without the right systems in place, this can quickly lead to inefficiencies, delays, and lack of visibility — especially as the business grows.

### The Challenges of Paper-Based Processes for Hotels and Hospitality Businesses

Before their digital transformation, Daniel Thwaites relied heavily on manual, paper-based workflows — a common challenge across hotels, pubs, and breweries.

Key issues included:

- Paper invoices being printed, stamped, and physically approved
- Documents stored across multiple locations
- Slow approval cycles impacting supplier payments
- Limited visibility for finance and operations teams

For multi-site hospitality businesses, these challenges can directly impact **cash flow, supplier relationships, and customer experience**.

### How Did Daniel Thwaites Digitise Invoice Processing and Accounts Payable?

One of the biggest transformations came from their [**accounts payable automation**. ](https://www.doctech.co.uk/success-with-daniel-thwaites)

Previously, invoice processing involved:

- Printing invoices from email
- Manual coding and stamping
- Physical sign-off
- Scanning documents back into systems

[With DocuWare,](https://www.doctech.co.uk/docuware-software) this became a fully digital workflow:

- Invoices captured automatically from email
- Intelligent indexing extracting key data
- Seamless integration with finance systems
- Automated approval workflows accessible from anywhere

For hospitality finance teams, this means faster processing, fewer errors, and complete visibility — even across multiple sites.

### How Can Digital Workflows Improve Hotel and Event Operations?

Hospitality businesses don’t just deal with invoices — they manage a wide range of operational documents.

Daniel Thwaites expanded their system to include:

- **Digital contract management** for weddings and events
- **Electronic signatures** for faster approvals
- **Centralised document access** across departments

This is particularly valuable for hotels and venues where:

- Contracts need to be signed quickly
- Teams work across different locations
- Customer experience depends on speed and accuracy

### How Are Hospitality Businesses Using Digital Forms?

More recently, Daniel Thwaites adopted **digital forms** to streamline both supplier and customer-facing processes:

- Spa waivers completed digitally
- Automated Supplier onboarding
- Forms stored instantly and securely
- No manual handling or paperwork

For hotels, spas, and leisure facilities, this reduces admin while improving the overall guest journey — a key competitive advantage in hospitality.

### How Does Integration Improve Efficiency Across Hospitality Systems?

A major success factor in this case study is[ Integration of documents with your main applications.](https://www.doctech.co.uk/document-management-integration)

DocuWare connects seamlessly with systems commonly used in hospitality, including:

- Microsoft Dynamics 365
- Property management systems (PMS)
- EPOS and finance platforms

For businesses running hotels, pubs, or breweries, this ensures:

- Data flows automatically between systems
- Teams don’t need to duplicate work
- Information is always accurate and up to date

### What Are the Benefits of Hybrid Cloud for Hospitality Businesses?

As Daniel Thwaites continued to grow, they adopted a **hybrid cloud approach** — combining on-premise and cloud-based document management.

This is especially relevant for hospitality businesses that need:

- Flexibility across multiple locations
- Secure access for remote teams
- Scalable systems to support growth

Hybrid cloud offers the best of both worlds — control, performance, and future scalability.

### What Results Can Hospitality Businesses Expect from AI Powered Accounts Payable Solutions?

After 25 years of continuous improvement, the results speak for themselves:

- **600,000+ invoices digitised and stored securely**
- Fully automated accounts payable processes
- Faster approvals across multiple sites
- Reduced manual admin and paper handling
- Improved compliance and audit readiness

DocuWare has evolved from a document storage system into a **business-critical platform** used across finance, operations, marketing, and HR.

### What Can Other Hospitality and Brewery Businesses Learn from This?

The key takeaway is simple:

Digital transformation is not a one-time project — it’s an ongoing journey.

For hospitality organisations, success comes from:

- Starting with high-impact areas like[Finance and aiming for the full purchase to pay automation](https://www.doctech.co.uk/accounts-payable-automation)
- Expanding into operations and customer processes
- Integrating systems across the business
- Continuously improving workflows over time

[View full post](https://www.doctech.co.uk/blog/hospitality-spotlight-doctech-celebrate-25-year-partnership-with-daniel-thwaites-plc)

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