Author: Ruban Rajasooriyar
At this years DocuWorld Conference 2026 in Berlin, Laura Bulmer, Marketing Manager at DocTech, sat down with Andy Barnett, RSD at DocuWare.
Laura has been with DocTech since 2013 and Andy has looked after DocTech as their Partner Manager for the past 5 years.
They went backstage at the exciting 3 day conference and recorded an interview reflecting on a remarkable milestone – 30 years of DocTech as a DocuWare partner.
They discussed:
Over three decades, both technology and customer expectations have transformed dramatically. What began as a move towards digital document storage has evolved into a strategic focus on intelligent information management, workflow automation, and business process optimisation. Throughout that journey, Doctech has remained at the forefront, helping organisations unlock greater efficiency, compliance, and visibility through document management solutions.
A DocuWare Partnership Built on Innovation
During the interview, DocTech reflected on the longevity of its relationship with DocuWare and the factors that have contributed to its success which is demonstrated by the volume of DocuWare Case Studies they can provide.
The partnership has been shaped by a shared commitment to innovation and customer success. As businesses have faced increasing pressure to digitise processes, improve operational efficiency, and manage growing volumes of information, DocuWare's platform has continually evolved to meet those challenges.
For DocTech, this ability to adapt has been fundamental. By combining deep industry expertise with DocuWare's technology, the team has helped organisations across multiple sectors modernise their document-centric processes and achieve measurable business outcomes.
Recognition: The Leading DocuWare Reseller in the UK & Ireland
A particular point of pride highlighted during the discussion was DocTech's position as the Number 1 DocuWare Reseller in the UK and Ireland.
This achievement reflects not only the strength of the partnership but also the trust placed in Doctech by its customers. Delivering successful projects consistently over many years requires a deep understanding of customer requirements, a commitment to service excellence, and the ability to guide organisations through their digital transformation journeys.
The recognition reinforces DocTech's reputation as a trusted advisor for businesses seeking to streamline processes, improve compliance, and create more efficient ways of working.
How Customer Needs Have Changed
One of the most significant themes explored during the interview was how business requirements have evolved over the past 30 years.
In the early days of document management, organisations were primarily focused on reducing paper and improving document storage. Today, expectations are far more sophisticated.
Businesses now require solutions that connect information across departments, automate repetitive tasks, support remote and hybrid working, and provide real-time access to critical business data.
Digital transformation is no longer a standalone initiative; it is a core business requirement. Organisations expect technology to deliver tangible improvements in productivity, customer service, governance, and decision-making.
As these expectations have grown,DocTech has continued to help their customers identify opportunities for automation and process improvement that deliver lasting value.
The Growing Demand for Automation
The interview also highlighted the DocuWare capabilities that are generating the greatest interest from customers today.
Workflow automation continues to be one of the most in-demand areas. Organisations are increasingly looking to eliminate manual processes, reduce administrative workloads, and accelerate business operations.
Automated invoice processing, document approvals, records management, and employee onboarding are just some of the areas where businesses are achieving significant efficiencies.
Cloud-based document management has also become a major driver for investment, providing organisations with the flexibility, security, and accessibility required in today's working environment.
Looking Ahead: The Next Chapter
When discussing the future, the conversation focused on the exciting opportunities ahead for both DocuWare and Doctech.
Emerging technologies, including artificial intelligence and intelligent document processing, are creating new possibilities for organisations seeking to automate increasingly complex processes and gain greater value from their information.
As businesses continue to pursue digital transformation initiatives, the role of document management platforms is expanding beyond storage and retrieval to become a central component of enterprise automation strategies.
Doctech remains committed to helping customers navigate this evolving landscape, ensuring they can take advantage of new innovations while continuing to maximise the value of their existing investments.
Celebrating 30 Years and Beyond
Thirty years as a DocuWare partner represents far more than longevity. It reflects a sustained commitment to innovation, customer success, and delivering technology solutions that solve real business challenges.
As the interview concluded at DocuWorld Conference 2026, one message was clear: while much has changed over the past three decades, Doctech's focus remains the same – helping organisations work smarter, operate more efficiently, and achieve better business outcomes through intelligent document management and automation.
The next chapter promises to be just as exciting as the last.
DocTech provide an array of document management products to their clients. The solutions are a mixture of in-house developed solutions and 3rd party software including DocuWare. These solutions were created with a shared ...
2021 sees DocTech, a leading provider of document management solutions, reach a 25 Year DocuWare partnership milestone. They are the only UK and Ireland DocuWare partner to have achieved this accolade.
info@doctech.co.uk
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