An email has evolved from simply being a communication tool. Inboxes are also a repository of critical business information. These email inboxes often contain information which is valuable to multiple staff members yet is not readily available to them.
Does your organisation receive high volumes of emails and struggle to organise them? Do you work from a shared inbox, need to manually track important documents for review or spend too much time moving between different business applications?
Our email management software can help with email organisation, as it did for Financial Services provider Wettone Matthews.
Dedicated email folders can be monitored by our software, where an email is received, automatically stored and actioned without the reliance on staff intervention. This removes the need for drag and drop, scanning and renaming, and frees up employee time.
With a shared inbox receiving multiple emails from clients, knowing which member of staff has seen and actioned emails is problematic. DocTech’s email management provides a visual indicator on each email to show users what has been actioned and filed away. With emails and attachments no longer stuck in someone’s inbox, but stored in a centralised system, the next stage of the business process can begin, whether that’s accounts payable, employee management or customer service.
