HR teams are under increasing pressure to deliver more with fewer resources. Manual admin, paper-based filing, and outdated storage systems consume valuable time and increase compliance risks. Where it is digital, HR document storage is often still very manual and hard to manage.
With teams spread across regions, HR must manage multiple systems, regulations, and document formats — a process that can be inefficient and expose the business to risk.
DocuWare acts as a digital backbone for HR documentation. It integrates with existing HR systems to provide a central, secure repository for all HR records. Whether contracts in London, appraisal forms in Berlin, or training certificates in New York, every document is stored consistently, searchable instantly. HR leaders need easy to manage user access, retention, security and compliance rules.
Many HR teams already rely on dedicated HR platforms. But HR systems aren’t designed to manage the volume and lifecycle of supporting documents. DocuWare bridges this gap by:
Storing All HR Files Centrally – Every contract, CV, ID, or review is captured and linked to HR records. Bespoke User permissions.
Automating Processes – Trigger onboarding, probation reviews, or training reminders with built-in workflows.
Streamlining Global Operations – Apply consistent document retention and version control to policies across multiple regions.
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The DocTech team’s knowledge of DocuWare is really impressive. As well as that, they also understand our industry and departmental business processes and systems. The implementation was really smooth and efficient.
The digital transformation at Serviceline has set a new standard for efficiency and accuracy in their operations. Their Ops Director highlighted the significant impact, stating, "DocuWare has become the centre of all activity - we use the documents to centralise our activities."
We used to spend around three hours a day looking for paperwork. Since our documents are now available digitally, with a click of a button, we were able to significantly improve our customer service. We wanted our administration service levels to match the quality of our products, and with DocuWare we have achieved just that. It has become an essential business tool for us.
Everything is now filed and is easily retrievable in one document repository. Our Customer Services team achieved a time saving of approximately 15 hours of filing per week – i.e. ½ hour per person x 5 days. The system has provided greater security, retrieval is simpler and faster, with all the information accessible from any location. We continue to work closely with DocTech on future enhancements with other teams within our business.
All paper has now gone! We still have some historical documents we occasionally need to refer to and when we do, they are scanned into the digital cabinet and then destroyed. The biggest benefits of implementing DocuWare is the accessibility of information across the office, saving on storage space and saving some trees! The ease of use, and the support from DocTech is very good.
Staff no longer waste time looking for documents. Documents are retrieved in seconds using fixed index. There is no more need for physical storage and the filing archives soon will be gone.
This has been an IT success story for Mosscare. On the one hand staff have embraced this one piece of technology better than any other. On the other hand we are now able to offer a much better service than ever before.
Thanks to our DMS, we are saving a lot of the time normally spent on searching and storing documents, basically the work of one part-time employee. This means that we were able to reach our aggressive growth goals with our existing resources.
Once we moved our documents into DocuWare, we had a massive reduction in our physical document storage requirements which made our move and continued residence in our new campus work brilliantly. The storage and retrieval of documents is so painless and has really streamlined our workflow.
We know the team at DocTech very well and support has always been great. Since the implementation of DocuWare in 2018, we’ve had very few issues. Any we have had are rectified very quickly.
info@doctech.co.uk
0161 647 7040