Our document management solutions are suitable for both tenancy and internal business processes such as Finance and Compliance. We have provided our main solution, DocuWare, for over 30 years and we have a range of other solutions including digital forms and digital signatures.
The Housing solutions we implement range from simple repositories to technically complex workflows and DocuWare Integrations. We help our clients improve how they capture, store and process documents. The result is a digital document pool with pre-defined user permissions and tasks and Integration with Finance and/or your Housing Management System.
Our Housing clients share many common requirements such as the Integration of the document management system with their Finance and Housing management system.
MSV Housing Group have had DocuWare from DocTech for many years integrated with Open Accounts and MRI (previously Orchard). We recently implemented numerous Digital Forms and Signature based processes. This includes a solution for Gas Safety Certificates saving them £22,000 per annum.
Stockport Homes Group (SHG) have replaced informal document storage such as SharePoint with a future proof DocuWare solution. They have an Integration with their HMS, Civica CX.
DocTech have many other HMS Integrations including rubixx, Aareon QL and Active-H as well all the Finance Systems within the Housing Sector.
Muir Group rely heavily on DocuWare for all of their Tenancy related processes.
They utilise the document storage, data capture, validation. DocuWare also enables auto allocation of documents to a tenancy and generates tasks in line with business rules.
They also have an Integration with Civica and SAP.
Decrease the pressure felt by staff when faced with issues from tenants with a document management integration into your housing management system, providing instant access to the required documents in a system they're familiar with.
When documents are readily available, tenant requests can be answered and processed immediately. This saves time, money and prevents disgruntled interactions.
For social landlords, high volumes of documents are processed constantly.
So, how do Housing Associations maintain quality and compliance without killing efficiency?
When documents are stored in DocuWare. regulations such as GDPR and The Data Protection Act can be easily met.
Rules -based access, retention and deletion policies are easily implemented.
Social Housing Finance teams are usually a key focus for us and benefit from automated invoice processing solutions.
Invoice data down to line item level, is automatically captured by the software, processed for approval and pushed into the finance system.
The full purchase to pay process, managing purchase order requisitions, matching invoices with purchase orders and delivery notes are often requirements we support.
DocTech have dedicated a large amount of technical resource in creating slick DocuWare integrations with various Housing specific Finance packages and Housing Management Systems.
Integrating DocuWare with your existing Housing Management System (HMS) can revolutionise your operations.
Staff can store and retrieve they documents they need in an efficient and compliant way without compromise.
Over Reliance on Informal Document Storage:
SHG's reliance on SharePoint and various other forms of unstructured document storage made document retrieval and control difficult, leading to concerns around compliance and efficiency.
SHG now have a rules-based document management system and a slick integration with their Housing Management system for easy access.
Improved Property Based Processes using DocuWare Forms:
It was difficult to produce accurate reports on the 9,000+ properties serviced creating yet more admin for staff.
DocuWare removes all these problems and saves MSV more than 230 annual working days and a huge £22,000 per annum.
No matter where you are at with improving your processes, we are happy to engage with you.
We can offer you a conversation via phone, MS Teams, or even a software demo.