We have provided DocuWare software to multiple housing associations for over 25 years. DocuWare streamline the way they manage documents, repairs, and compliance processes by replacing manual, paper-based workflows with secure, automated digital systems.
Through integration with HMS and configurable workflows and digital forms, housing teams can capture information consistently at the point of contact, route cases instantly to the right department, and maintain a clear, auditable record of every action taken. This reduces delays, improves accuracy, and supports faster decision-making across repairs and maintenance operations.
Our Housing clients share many common requirements such as the Integration of the document management system with their Finance and Housing management system.
Muir Group 
rely heavily on DocuWare for all of their Tenancy related processes.
They utilise the document storage, data capture, validation. DocuWare also enables auto allocation of documents to a tenancy and generates tasks in line with business rules.
They also have an Integration with Civica and SAP.
MSV Housing Group have had DocuWare from DocTech for many years integrated with Open Accounts and MRI (previously Orchard).
We recently implemented numerous Digital Forms and Signature based processes. This includes a solution for Gas Safety Certificates saving them £22,000 per annum.
Stockport Homes Group (SHG) have replaced informal document storage such as SharePoint with a future proof DocuWare solution. They have an Integration with their HMS, Civica CX.
DocTech have many other HMS Integrations including rubixx, Aareon QL and Active-H as well all the Finance Systems within the Housing Sector.
The property maintenance and repairs regulation for Awaab's Law compliance is something we continue to help various Housing Associations with.
Our document management solutions are suitable for both tenancy and internal business processes such as Finance and Compliance. We have provided our main solution, DocuWare, for over 30 years and we have a range of other solutions including digital forms and digital signatures.
DocTech are an approved supplier on The Crown Commercial Service’s G-Cloud 14 Software Framework and Government Digital Marketplace.
The digital transformation at Serviceline has set a new standard for efficiency and accuracy in their operations. Their Ops Director highlighted the significant impact, stating, "DocuWare has become the centre of all activity - we use the documents to centralise our activities."
We used to spend around three hours a day looking for paperwork. Since our documents are now available digitally, with a click of a button, we were able to significantly improve our customer service. We wanted our administration service levels to match the quality of our products, and with DocuWare we have achieved just that. It has become an essential business tool for us.
Everything is now filed and is easily retrievable in one document repository. Our Customer Services team achieved a time saving of approximately 15 hours of filing per week – i.e. ½ hour per person x 5 days. The system has provided greater security, retrieval is simpler and faster, with all the information accessible from any location. We continue to work closely with DocTech on future enhancements with other teams within our business.
Staff no longer spend time looking for documents. Documents are retrieved in seconds using fixed index. There is no more need for physical storage and the filing archives soon will be gone.
This has been an IT success story for Mosscare. On the one hand staff have embraced this one piece of technology better than any other. On the other hand we are now able to offer a much better service than ever before.
DocTech continues to support SHG beyond deployment, refining workflows and ensuring user adoption as well as further integration capabilities with their Housing management system – Civica CX. The relationship didn’t stop once the system went live. That post-implementation support really helped us optimise our setup.
Once we moved our documents into DocuWare, we had a massive reduction in our physical document storage requirements which made our move and continued residence in our new campus work brilliantly. The storage and retrieval of documents is so painless and has really streamlined our workflow.
We know the team at DocTech very well and support has always been great. Since the implementation of DocuWare in 2018, we’ve had very few issues. Any we have had are rectified very quickly.
Our relationship with DocTech now spans over 25 years, and throughout that time their service has been consistently excellent. The team are always responsive, knowledgeable and genuinely interested in helping us get the most from DocuWare. Their guidance has supported us through every stage of our digital journey from our very first on-premise system to the hybrid solutions we’re implementing today. It’s a partnership built on trust and shared innovation.
I'd recommend DocTech and DocuWare to anyone still using paper. The benefits out-weigh the cost and we'd never go back. It's been a major benefit to us. We'd need an extra pair of hands if we didn't have it working so well.
DocTech have dedicated a large amount of technical resource in creating slick DocuWare integrations with various Housing specific Finance packages and Housing Management Systems.
Integrating DocuWare with your existing Housing Management System (HMS) can revolutionise your operations.
Staff can store and retrieve they documents they need in an efficient and compliant way without compromise.
Over Reliance on Informal Document Storage:
SHG's reliance on SharePoint and various other forms of unstructured document storage made document retrieval and control difficult, leading to concerns around compliance and efficiency.
SHG now have a rules-based document management system and a slick integration with their Housing Management system for easy access.
Improved Property Based Processes using DocuWare Forms:
It was difficult to produce accurate reports on the 9,000+ properties serviced creating yet more admin for staff.
DocuWare removes all these problems and saves MSV more than 230 annual working days and a huge £22,000 per annum.
info@doctech.co.uk
0161 647 7040
.png)
.png)
.png)
.png)
