HR teams are under increasing pressure to deliver more with fewer resources. Manual admin, paper-based filing, and outdated storage systems consume valuable time and increase compliance risks. Where it is digital, HR document storage is often still very manual and hard to manage.
With teams spread across regions, HR must manage multiple systems, regulations, and document formats a process that can be inefficient and expose the business to risk.
DocuWare acts as a digital backbone for HR documentation. It integrates with existing HR systems to provide a central, secure repository for all HR records. Whether contracts in London, appraisal forms in Berlin, or training certificates in New York, every document is stored consistently, searchable instantly.
HR leaders need easy to manage user access, retention, security and compliance rules.
Many HR teams already rely on dedicated HR platforms. But HR systems aren’t designed to manage the volume and lifecycle of supporting documents. DocuWare bridges this gap by:
Storing All HR Files Centrally – Every contract, CV, ID, or review is captured and linked to HR records. Bespoke User permissions.
Automating Processes – Trigger onboarding, probation reviews, or training reminders with built-in workflows.
Streamlining Global Operations – Apply consistent document retention and version control to policies across multiple regions.
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The digital transformation at Serviceline has set a new standard for efficiency and accuracy in their operations. Their Ops Director highlighted the significant impact, stating, "DocuWare has become the centre of all activity - we use the documents to centralise our activities."
We used to spend around three hours a day looking for paperwork. Since our documents are now available digitally, with a click of a button, we were able to significantly improve our customer service. We wanted our administration service levels to match the quality of our products, and with DocuWare we have achieved just that. It has become an essential business tool for us.
Everything is now filed and is easily retrievable in one document repository. Our Customer Services team achieved a time saving of approximately 15 hours of filing per week – i.e. ½ hour per person x 5 days. The system has provided greater security, retrieval is simpler and faster, with all the information accessible from any location. We continue to work closely with DocTech on future enhancements with other teams within our business.
Staff no longer spend time looking for documents. Documents are retrieved in seconds using fixed index. There is no more need for physical storage and the filing archives soon will be gone.
This has been an IT success story for Mosscare. On the one hand staff have embraced this one piece of technology better than any other. On the other hand we are now able to offer a much better service than ever before.
DocTech continues to support SHG beyond deployment, refining workflows and ensuring user adoption as well as further integration capabilities with their Housing management system – Civica CX. The relationship didn’t stop once the system went live. That post-implementation support really helped us optimise our setup.
Once we moved our documents into DocuWare, we had a massive reduction in our physical document storage requirements which made our move and continued residence in our new campus work brilliantly. The storage and retrieval of documents is so painless and has really streamlined our workflow.
We know the team at DocTech very well and support has always been great. Since the implementation of DocuWare in 2018, we’ve had very few issues. Any we have had are rectified very quickly.
Our relationship with DocTech now spans over 25 years, and throughout that time their service has been consistently excellent. The team are always responsive, knowledgeable and genuinely interested in helping us get the most from DocuWare. Their guidance has supported us through every stage of our digital journey from our very first on-premise system to the hybrid solutions we’re implementing today. It’s a partnership built on trust and shared innovation.
I'd recommend DocTech and DocuWare to anyone still using paper. The benefits out-weigh the cost and we'd never go back. It's been a major benefit to us. We'd need an extra pair of hands if we didn't have it working so well.
info@doctech.co.uk
0161 647 7040