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Challs logoChalls are experts in developing and manufacturing specialist cleaning products, including drain care, bin care, technology cleaning and traditional chemicals. 

From humble beginnings, Challs has grown from a small bedroom to a multinational business but will remains as first and foremost, a British family owned business with family values at its core.

Challs had an average of 800 documents flowing through the business every month, including invoices, expenses and orders.

Inefficient Paper Processes

Challs decided to address the inefficiency of paper based procedures, manual workflows and physical archives. They needed new digital workflows, a better way to control their data, a more secure way to manage their documents.

After a devastating fire in 2014, Challs engaged DocTech to improve their data security, eliminating the need for physical storage.

The company sought a fresh start at its new international Headquarters in Hadleigh, Suffolk, and wanted an innovative and forward-thinking philosophy.

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DocTech's Solution

Our goal was to give employees instant document access and eliminate physical storage.

A road map and planning session took place with both DocTech and Challs. 

Our document management software was implemented throughout the organisation to process invoices, orders, expenses, warehouse movements, proof of deliveries, payroll and employee records.

Document Scanning

Challs scan all their documents which are automatically classified through DocuWare's Intelligent Indexing tool.  They are subsequently saved into the system in dedicated folders.

The documents are then routed by workflows to specific departments, including digital workflows for purchasing and artwork sign off.

DocTech's solution provides employees with immediate access to the documents they are authorised to view/amend.

One member of Challs staff was allocated to take responsibility during roll out and he was able to manage this alongside his daily activities so there was no disruption to work processes. 

Staff were shown how to use the software during the training sessions and all new members of staff are now trained as part of their induction.  DocTech provide continued support to Challs as and when needed.

Challs cleaning products

What Benefits Did We Provide?

  • Significant improvement in staff morale, particularly those who regularly access documents

  • Staff can easily store and retrieve documents without having to leave their desks

  • Communication across all sites has vastly improved as staff are able to access the same information

  • Document sharing, collaboration and customer service has improved greatly

What are The Results?

DocTech's work with Challs has constantly evolved from 2014 to the present day, working alongside staff to implement the right solutions. Challs have always seen ways to innovate and over the years have added further enhancements and user numbers to their initial solution.



in the number of lost documents now that all documents are scanned, indexed, archived, and easily retrievable.


efficient processes

have meant physical storage space is gone, and all associated paper costs are reduced.  Staff have more time to do more meaningful work.

Contact us - info@doctech.co.uk or 0161 647 7040

How Can We Help?

Document management software

Document Management

With DocuWare all your documents are stored and shared digitally. It’s faster, more transparent, and more efficient than paper-based methods.

email management

Email Management

Dedicated email addresses can be monitored by our software, where an email is received, automatically stored and actioned.

document workflow

Office Automation

Office automation reduces the manual effort needed to complete everyday tasks, using data capture software to process information.