Based out of our head office in Bury, Greater Manchester, we service hundreds of clients throughout the UK and Ireland with DocuWare and our other solutions.
DocTech have provided DocuWare for almost 30 years and we are unrivaled when it comes to the process of smoothly onboarding new DocuWare clients. From initial conversations and demos, through to delivery and training, our clients are very happy!
The DocTech team is made up of true experts in document management solutions, as well as the business processes of our clients. All projects are carried out by our in-house technical team. Nothing is outsourced.
Established in 1984, DocTech was formed to provide solutions to businesses looking to move away from error prone, paper-based storage and business processes. We provided digital storage of their documents using automated solutions that could provide transparency and accountability.
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DocTech are an approved supplier on The Crown Commercial Service’s G-Cloud 13 Software Framework.
In reaction to client demands and requirements, we have a particular specialism in improving the way businesses handle incoming documents through data capture and integration. This is particularly effective for finance processes where Integration with Finance & ERP Systems are common place.
We offer a whole host of digital solutions and services surrounding better document-based processes. This will usually involve mapping out current processes and recommending better processes alongside document management system implementation.
The formal document repository may include digital forms, electronic signatures, document workflows and integration with 3rd party systems.
We are recognised throughout Europe for our expertise with our main solution DocuWare, which we have provided for over 29 years.
We have implemented projects ranging from simple repositories to those with the most complex workflows and DocuWare Integrations across both the private and public sectors. We help our clients work smarter, improve performance and reduce costs, either directly or through our extensive partner channel.
The focus for us is to efficiently handle client enquiries, learning their processes and understanding the key drivers in their organisation. We believe the skill lies in translating their wants and needs into a cost-effective solution that helps achieve business goals. We truly believe we are the best at what we do and our client retention tells us we must be doing something right!
For each new client, we make a donation to a very worthwhile charity - One Tree Planted. These donations help to restore forests, create habitat for biodiversity, and make a positive social impact around the world. Our clients receive a certificate once the donation has been made on their behalf.
DocTech support many local sports teams including:
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The DocTech team’s knowledge of DocuWare is really impressive. As well as that, they also understand our industry and departmental business processes and systems. The implementation was really smooth and efficient.
The digital transformation at Serviceline has set a new standard for efficiency and accuracy in their operations. Their Ops Director highlighted the significant impact, stating, "DocuWare has become the centre of all activity - we use the documents to centralise our activities."
Using DocuWare has made our lives so much easier, both internally and for our customers. It makes us look professional and allows us to move much faster. DocTech give us UK-Based Support: Fast response times, helpful team, and a personal service.
DocTech continues to support SHG beyond deployment, refining workflows and ensuring user adoption as well as further integration capabilities with their Housing management system – Civica CX. The relationship didn’t stop once the system went live. That post-implementation support really helped us optimise our setup.
We used to spend around three hours a day looking for paperwork. Since our documents are now available digitally, with a click of a button, we were able to significantly improve our customer service. We wanted our administration service levels to match the quality of our products, and with DocuWare we have achieved just that. It has become an essential business tool for us.
Everything is now filed and is easily retrievable in one document repository. Our Customer Services team achieved a time saving of approximately 15 hours of filing per week – i.e. ½ hour per person x 5 days. The system has provided greater security, retrieval is simpler and faster, with all the information accessible from any location. We continue to work closely with DocTech on future enhancements with other teams within our business.
All paper has now gone! We still have some historical documents we occasionally need to refer to and when we do, they are scanned into the digital cabinet and then destroyed. The biggest benefits of implementing DocuWare is the accessibility of information across the office, saving on storage space and saving some trees! The ease of use, and the support from DocTech is very good.
Staff no longer waste time looking for documents. Documents are retrieved in seconds using fixed index. There is no more need for physical storage and the filing archives soon will be gone.
This has been an IT success story for Mosscare. On the one hand staff have embraced this one piece of technology better than any other. On the other hand we are now able to offer a much better service than ever before.
Thanks to our DMS, we are saving a lot of the time normally spent on searching and storing documents, basically the work of one part-time employee. This means that we were able to reach our aggressive growth goals with our existing resources.
info@doctech.co.uk
0161 647 7040
